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FAQs
Landlord FAQs
Learn how Almond manages tenant communication, maintenance, vendors, and the daily work required to keep your rental property running.
What does Almond manage?
Almond handles the daily coordination behind property management, including tenant requests, maintenance intake, vendor outreach, scheduling, follow-ups, access coordination, issue tracking, and owner updates. Every request is tracked from the moment it is received until the issue is resolved.
Does Almond communicate directly with my tenants?
Yes. Almond communicates with tenants through voice, SMS, and email, allowing them to use the channels they already prefer. Almond gathers the necessary information, coordinates the next steps, and keeps tenants informed while following the rules you establish for your property.
What happens during an emergency?
Almond identifies urgent requests and follows the escalation instructions established during onboarding. The appropriate person or service provider is notified, and the incident remains tracked so you can see what happened and how it was handled.
Is there human oversight?
Yes. AI agents handle routine communication and coordination, while sensitive decisions, unusual situations, and high-risk issues are escalated for human review. You can define which actions Almond may take automatically and which require approval.
Can Almond work with my existing vendors?
Yes. You can continue using your existing contractors and preferred vendors. Almond coordinates outreach, scheduling, access, follow-ups, and status updates so you do not have to manage every interaction yourself.
How do I switch from my current property manager?
Almond can be introduced gradually or replace your existing day-to-day property-management support. During onboarding, we collect your leases, tenant information, vendor contacts, property rules, operating procedures, and approval preferences so the transition is organized and controlled.
How do I get started?
Tell us about your properties, current management setup, and where you need support. Our team will review your information, discuss how Almond would manage your portfolio, and provide a recommended onboarding plan.