Terms of Service
Last Updated: August 6, 2026
1. Introduction and Acceptance
These Terms of Service (the "Terms") govern access to and use of the websites located at https://almondai.app and https://app.almondai.app, Company-controlled subdomains, self-service platform access, beta or early-access features, free trials, and any use of AlmondAI products or services that is not governed by a separate written agreement (collectively, the "Service"). The Service is provided by AlmondAI Inc. ("AlmondAI," "Company," "we," "our," or "us").
By creating an account, clicking to accept these Terms, connecting an integration, or accessing or using the Service, you acknowledge that you have read and understood these Terms and agree to be bound by them and the Privacy Policy. If you do not agree, do not access or use the Service.
If you accept these Terms for a company, property owner, property manager, partnership, or other legal entity, you represent and warrant that you have authority to bind that entity. In that case, "Customer," "you," and "your" refer to that entity and its Authorized Users.
2. Contracted Services and Order of Precedence
If you have entered into a separate SaaS Services Agreement, property-management agreement, managed-services agreement, Data Processing Addendum, Order Form, statement of work, or other written agreement with AlmondAI (a "Customer Agreement"), that Customer Agreement governs the services identified in it. If these Terms conflict with a Customer Agreement, the Customer Agreement controls for those services.
These Terms do not independently appoint AlmondAI as a property manager, broker, agent, fiduciary, maintenance contractor, emergency-response provider, collection agent, or representative of a Customer. Any such appointment must be expressly stated in a signed Customer Agreement.
3. Definitions
Aggregated Data means statistical or operational data that has been aggregated and does not identify an individual or Customer.
AI Output means content, classifications, summaries, recommendations, drafts, actions, or other output generated or assisted by artificial intelligence or automated systems through the Service.
Authorized User means an individual whom a Customer authorizes to access or use the Service under the Customer's account.
Communication Data means calls, audio, recordings, transcripts, voicemail, email, SMS, MMS, messages, attachments, contact information, communication metadata, routing information, consent records, and related content or records.
Customer Data means information, content, documents, files, property records, tenant or resident information, vendor information, Communication Data, instructions, configurations, and other data submitted to, connected to, processed by, or generated through the Service by or for a Customer. Customer Data does not include AlmondAI technology, Documentation, or Aggregated Data.
Documentation means user guides, product materials, technical specifications, instructions, and policies that AlmondAI makes available for the Service.
End User means an individual who receives, is contacted through, submits information to, or otherwise interacts with communications, workflows, or services configured by a Customer.
Google User Data means information received through Google APIs, including Google Workspace scopes, and information aggregated, anonymized, or derived from that data.
Laws means all laws, regulations, regulatory orders, carrier requirements, industry standards, and legally binding rules applicable to a party's activities under these Terms. Depending on the activity and jurisdiction, these may include privacy and data-protection laws, PIPEDA, GDPR, CASL, CAN-SPAM, the U.S. Telephone Consumer Protection Act, the U.S. Telemarketing Sales Rule, Do-Not-Call rules, call-recording and monitoring laws, human-rights and fair-housing requirements, consumer-protection laws, sanctions, and export-control laws.
4. Eligibility and Authority
The Service is intended for business and professional use. You must be at least the age of legal majority where you live and capable of entering into a binding contract. The Service is not intended for children under 13.
You may use the Service only for a legitimate organization or business that you are authorized to represent. You represent that all account, billing, and organizational information you provide is accurate and current.
5. Accounts and Security
You are responsible for maintaining the confidentiality and security of account credentials, authentication methods, API keys, and connected accounts. You must use reasonable security measures, prevent unauthorized access, and promptly notify AlmondAI at support@almondai.app of suspected compromise or unauthorized use.
Accounts and credentials may not be shared except through functionality expressly designed for multiple Authorized Users. Customer is responsible for its Authorized Users, account configurations, permissions, and all activities conducted through its account, except to the extent directly caused by AlmondAI's breach of these Terms.
6. Access Rights and Restrictions
Subject to these Terms and payment of applicable fees, AlmondAI grants Customer a limited, non-exclusive, non-transferable, non-sublicensable, and revocable right during the applicable subscription or access period to permit its Authorized Users to access and use the Service for Customer's internal business purposes.
Customer must not, and must not allow another person to:
copy, modify, translate, or create derivative works of the Service except as expressly permitted;
reverse engineer, decompile, disassemble, discover source code, or circumvent technical controls, except where a non-waivable law expressly permits it;
sell, resell, sublicense, rent, lease, time-share, or provide the Service as a standalone service bureau without AlmondAI's written approval;
access the Service to benchmark it for publication, build or train a competing product, or copy its features, workflows, interface, or underlying ideas;
use automated means to scrape, extract, or collect information from the Service except through authorized interfaces; or
remove proprietary, copyright, trademark, security, or attribution notices.
7. Customer Data and Permissions
As between the parties, Customer retains its rights in Customer Data. Customer grants AlmondAI and its subprocessors a non-exclusive, worldwide right during the applicable service period to host, copy, transmit, display, transform, and otherwise process Customer Data only as necessary to provide, secure, support, and maintain the Service; comply with Customer's documented instructions; prevent fraud or abuse; and satisfy legal obligations.
Customer represents and warrants that it has all rights, authority, notices, consents, and lawful bases required to provide Customer Data to AlmondAI and direct its processing. Customer must not submit or connect Customer Data that it is prohibited from providing or processing.
8. Privacy and Data Processing
AlmondAI's collection and processing of personal information is described in the Privacy Policy. Where AlmondAI processes personal information on behalf of Customer, AlmondAI acts as a service provider or processor and Customer acts as the business or controller unless applicable law or a Customer Agreement provides otherwise.
Customer is responsible for providing its own legally required privacy notices to End Users and responding to requests relating to Customer-controlled data. AlmondAI will provide reasonable assistance as required by applicable law and the applicable Customer Agreement.
Additional data-processing obligations may be set out in a Data Processing Addendum.
9. Google and Other Connected Services
Customer may choose to connect Google or other third-party services. By initiating a connection, Customer authorizes AlmondAI to access and process the information permitted through the applicable authorization flow solely for the disclosed, user-facing connected features.
AlmondAI's use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. AlmondAI will not use raw, aggregated, anonymized, or derived Google User Data to develop, improve, or train generalized or non-personalized artificial-intelligence or machine-learning models. Google User Data may be processed by automated systems only to provide the specific user-facing features requested or configured by the relevant user or Customer.
Customer must use connected services in accordance with the provider's terms and policies. AlmondAI may restrict or disable an integration if required by the provider, by law, for security, or because Customer lacks sufficient authorization.
10. Communications; Customer Consent and Compliance
The Service may allow Customers to initiate, receive, automate, record, transcribe, analyze, or manage calls, email, SMS, MMS, and other communications. Except where a Customer Agreement expressly provides otherwise, Customer is the caller and sender of record for outbound communications it initiates or configures through the Service.
Customer is solely responsible for:
accurately identifying the caller or sender;
determining which Laws apply to each communication;
obtaining, documenting, and retaining legally sufficient consent for each recipient, sender, communication channel, and message purpose;
ensuring consent is freely given, informed, unambiguous, and not bought, sold, rented, transferred, or assumed for another sender;
providing required recording, monitoring, automated-message, marketing, and privacy disclosures;
maintaining and applying do-not-call, suppression, unsubscribe, and opt-out records;
promptly honoring every valid withdrawal of consent, unsubscribe request, STOP request, or other reasonable opt-out request; and
ensuring contact lists and communication content are accurate, lawful, and not obtained through scraping, lead buying, or another unauthorized source.
AlmondAI may provide configurable compliance features. Those features are not legal advice, do not determine which Laws apply, and do not guarantee Customer's compliance.
11. SMS and MMS Program Terms
The Service may send and receive SMS or MMS messages for tenant and vendor communications, maintenance coordination, scheduling, reminders, status updates, alerts, authentication, support, Customer-configured workflows, and, where separately permitted, marketing.
For a recurring AlmondAI messaging program that a recipient joins:
message frequency varies based on the program, workflow, and recipient interactions;
message and data rates may apply;
reply STOP to opt out of messages from the applicable sender;
reply HELP for help or email support@almondai.app;
AlmondAI or the applicable sender may send one final message confirming the opt-out;
consent to receive marketing messages is not a condition of purchase; and
wireless carriers are not liable for delayed or undelivered messages.
Consent applies only to the sender and message purpose identified when consent is obtained. Mobile phone numbers, SMS/MMS opt-in data, and consent records will not be sold, rented, transferred, or shared with third parties or affiliates for their own marketing or promotional purposes. They may be provided to carriers, messaging providers, and other subprocessors only as necessary to deliver messages, operate the Service, prevent abuse, or comply with law.
After a recipient opts out, Customer must not send further messages covered by the withdrawal unless the recipient provides new, legally sufficient consent. Customer must not use an unsolicited SMS or MMS message to solicit consent for future SMS or MMS messages.
12. Email Terms
The Service may send and receive transactional, operational, administrative, and, where legally permitted, marketing email. Customer must obtain any consent required for marketing or automated email, accurately identify the sender, include required contact and privacy information, provide a clear and functioning unsubscribe method where required, and honor unsubscribe requests within the period required by applicable Law and provider policy.
Customer must not use the Service to send spam, deceptive email, unsolicited bulk commercial email, or email to recipients whose consent has been withdrawn. Transactional email must relate to an action, account, transaction, or service requested or agreed to by the recipient and must not be used to evade marketing-consent requirements.
13. Call Recording, Monitoring, and Transcription
Customer is responsible for determining whether notice or one-party, two-party, all-party, employee, union, tenant, or other consent is required before a call or communication is recorded, monitored, analyzed, or transcribed. Customer must provide required notices and obtain required consent before using those features.
AlmondAI may provide configurable notices or consent tools, but use of those tools does not establish legal compliance. Customer must not disable or circumvent a notice or consent control where doing so would violate Law.
14. Customer Responsibilities
Customer is responsible for:
the accuracy, quality, legality, and source of Customer Data;
Authorized Users and their permissions;
workflow instructions, escalation paths, approval thresholds, and system configurations;
reviewing communications and AI Output where human review is appropriate or legally required;
maintaining independent backups where required for Customer's business;
obtaining and maintaining licenses, registrations, insurance, and professional qualifications required for Customer's activities; and
complying with leases, service contracts, property rules, accessibility obligations, privacy rights, tenant and resident rights, employment obligations, and other Laws applicable to Customer.
15. Acceptable Use
Customer and Authorized Users must not use the Service to:
violate Law, another person's rights, or a provider's acceptable-use requirements;
send unlawful, deceptive, fraudulent, harassing, abusive, threatening, discriminatory, defamatory, misleading, unsolicited, or unwanted communications;
impersonate another person, spoof sender identity, conceal the source of a communication, or misrepresent authorization;
distribute malware, phishing, credential theft, security-testing messages, or harmful code;
interfere with, overload, disrupt, probe, scan, or test the vulnerability of the Service without written authorization;
bypass rate limits, authentication, access controls, spam controls, opt-outs, suppression lists, safety controls, or provider restrictions;
use snowshoeing or substantially similar messages across multiple numbers, domains, or accounts to evade unwanted-message detection;
collect, infer, or process sensitive information without authority and an appropriate lawful purpose;
engage in unlawful surveillance, discrimination, tenant screening, credit decisions, employment decisions, or housing decisions;
infringe intellectual-property, privacy, publicity, confidentiality, or contractual rights;
facilitate violence, exploitation, trafficking, illegal goods, or other unlawful activity; or
use the Service for an activity AlmondAI reasonably determines creates material legal, security, safety, operational, or reputational risk.
AlmondAI may investigate suspected violations and block, filter, throttle, remove content, suspend features, or terminate access where reasonably necessary to enforce these Terms, comply with Law or provider requirements, address complaints, or protect users and the Service.
16. Property Operations; No Emergency or Professional Services
Unless a signed Customer Agreement expressly states otherwise, Customer remains solely responsible for property operations, tenant and resident obligations, habitability and maintenance duties, vendor selection, repair decisions, access control, inspections, payments, legal notices, leasing decisions, rent collection, regulatory filings, and emergency procedures.
The Service is not an emergency service, public-safety answering point, 911 service, alarm-monitoring service, legal service, accounting service, engineering service, or licensed professional service. Customer and End Users must contact the appropriate emergency service directly for emergencies. Customer must maintain independent emergency-response and business-continuity procedures.
AlmondAI does not guarantee that an alert, request, communication, or escalation will be received, understood, routed, or acted upon within any particular period unless a signed Customer Agreement expressly provides a service level.
17. Artificial Intelligence and Human Oversight
The Service may use automated or AI systems to classify requests, summarize content, draft communications, recommend actions, generate reports, and execute configured workflows. AI Output may be inaccurate, incomplete, biased, outdated, offensive, or unsuitable for Customer's purpose.
Customer is responsible for reviewing, validating, and supervising AI Output before relying on it where appropriate. Customer must configure human approval for sensitive or consequential actions, including legal notices, lease enforcement, denial of housing or services, vendor commitments, financial approvals, access-control changes, safety issues, and communications that could materially affect a person's rights or interests.
AI Output is not legal, accounting, tax, investment, engineering, medical, safety, or other professional advice.
18. High-Impact and Prohibited Automated Decisions
Customer must not use the Service as the sole basis for a decision that produces legal or similarly significant effects concerning housing, tenancy, eviction, employment, credit, insurance, eligibility, pricing, or access to essential services unless the use is expressly authorized by Law, supported by appropriate notices and safeguards, and reviewed by a qualified human decision-maker.
Customer is responsible for testing workflows for discriminatory impact, factual error, and inappropriate automation and for providing any explanation, appeal, review, or accommodation required by Law.
19. Beta, Preview, Trial, and Early-Access Features
Features identified as beta, preview, trial, experimental, early access, or evaluation may be incomplete, may contain defects, and may change or be discontinued without notice. They are provided for testing and evaluation, may not be supported, and may be subject to additional terms or usage limits.
Customer should not use pre-release features for production, safety-critical, high-impact, or legally mandated activities unless AlmondAI expressly approves that use in writing.
20. Third-Party Services, Integrations, and Carriers
The Service relies on third-party platforms, telecommunications carriers, email providers, AI providers, cloud services, payment processors, and integrations. Third-party services are governed by their own terms and privacy practices. AlmondAI does not control and is not responsible for third-party services, carrier filtering, delivery failures, outages, policy changes, data loss, account suspension, or acts or omissions of third parties, except to the extent liability cannot be excluded by Law.
AlmondAI may modify, replace, or discontinue an integration when necessary for security, legal compliance, provider requirements, or Service operation.
21. Service Changes and Availability
AlmondAI may modify, update, suspend, or discontinue the Service or a feature. Where reasonably practicable, AlmondAI will provide notice of a material discontinuation that substantially reduces paid functionality. This does not limit AlmondAI's ability to make immediate changes for security, legal, provider, abuse-prevention, or operational reasons.
Unless a Customer Agreement states otherwise, AlmondAI does not guarantee uninterrupted availability, error-free operation, specific response or resolution times, or that the Service will meet every Customer requirement.
22. Intellectual Property
AlmondAI and its licensors retain all rights, title, and interest in the Service, Documentation, software, models, workflows, designs, interfaces, trademarks, and related technology, including improvements and derivative works. Except for the limited access right expressly granted in these Terms, no rights are transferred to Customer.
Customer may not use AlmondAI's names, logos, trademarks, or branding without prior written permission, except for accurate identification of the Service as permitted by Law.
23. Feedback
If Customer provides suggestions, ideas, or feedback about the Service, Customer grants AlmondAI a perpetual, irrevocable, worldwide, royalty-free right to use and incorporate that feedback without restriction or compensation. AlmondAI will not identify Customer as the source without permission unless required by Law.
24. Aggregated Data and Model Improvement
AlmondAI may use Aggregated Data to understand Service performance, improve reliability, detect fraud or abuse, plan capacity, and improve the Service, provided the data does not identify an individual or Customer.
AlmondAI will not use raw, aggregated, anonymized, or derived Google User Data to develop, improve, or train generalized or non-personalized artificial-intelligence or machine-learning models. AlmondAI will not use mobile phone numbers, SMS/MMS opt-in data, consent records, or suppression records for model training or for third-party or affiliate marketing.
Any use of identifiable Customer Data to train a generalized model requires an express written agreement and any legally required notice and consent. This section does not permit a use prohibited by the Privacy Policy, a Data Processing Addendum, a Customer Agreement, Google policy, or Law.
25. Fees, Subscriptions, and Billing
Fees, subscription periods, usage limits, and billing terms are stated in the applicable checkout page, plan description, Order Form, or Customer Agreement. Customer authorizes AlmondAI and its payment processor to charge the applicable payment method for fees, usage charges, taxes, and approved amounts.
Unless stated otherwise, subscriptions automatically renew for successive periods equal to the initial subscription period until canceled. Customer may cancel through available account controls or by contacting support@almondai.app before the renewal date. Cancellation takes effect at the end of the then-current paid period.
Fees are non-refundable and non-creditable except as required by Law or expressly stated in a Customer Agreement. AlmondAI may change self-service pricing upon advance notice, with the change applying no earlier than the next renewal period.
Customer must keep billing information current. Overdue amounts may accrue interest at the lesser of 1.5% per month or the maximum lawful rate, plus reasonable collection costs.
26. Taxes
Fees exclude applicable sales, use, value-added, withholding, and similar taxes. Customer is responsible for taxes associated with its purchases, excluding taxes based on AlmondAI's net income. If Customer is legally required to withhold an amount, Customer must provide valid documentation and cooperate in obtaining available relief.
27. Suspension
AlmondAI may suspend all or part of the Service if:
Customer fails to pay an undisputed overdue amount after notice;
Customer violates these Terms, a Customer Agreement, Law, or a provider requirement;
continued use creates a security, fraud, abuse, legal, safety, or operational risk;
suspension is requested by a provider, regulator, court, or law-enforcement authority; or
suspension is reasonably necessary to protect AlmondAI, users, End Users, providers, or third parties.
Where reasonably practicable, AlmondAI will provide notice and an opportunity to cure. AlmondAI may act immediately where delay could increase risk or liability.
28. Termination and Data Following Termination
Customer may stop using the Service at any time and may cancel a subscription as described in Section 25. AlmondAI may terminate these Terms or Customer's access for a material breach that is not cured within a reasonable period after notice, or immediately for unlawful use, fraud, serious security risk, repeated messaging violations, insolvency, or conduct that cannot reasonably be cured.
Upon termination, Customer's right to use the Service ends and all unpaid amounts become due. Customer is responsible for exporting required Customer Data before termination. Subject to the Privacy Policy, a Data Processing Addendum, and any Customer Agreement, AlmondAI may delete Customer Data from active systems beginning 30 days after termination. Residual copies may remain in secure backups until overwritten through AlmondAI's backup-retention process.
When a user disconnects Google or revokes Google authorization, AlmondAI will handle applicable OAuth tokens and Google User Data as described in the Privacy Policy and Google policy.
Sections that by their nature should survive termination will survive, including provisions concerning intellectual property, fees owed, confidentiality, data restrictions, disclaimers, limitations of liability, indemnification, and general legal terms.
29. Confidentiality
Each party receiving non-public information that is identified as confidential or should reasonably be understood to be confidential ("Confidential Information") must use it only to perform or receive the Service and protect it using at least reasonable care. Confidential Information does not include information that the receiving party can document was lawfully known without restriction, independently developed, publicly available without breach, or lawfully received from a third party without a confidentiality duty.
A receiving party may disclose Confidential Information to personnel, contractors, professional advisers, and subprocessors that need to know it and are bound by appropriate confidentiality obligations. A party may disclose information required by Law if it provides notice where legally permitted and reasonable assistance at the other party's expense.
30. Security
AlmondAI uses reasonable administrative, organizational, and technical safeguards designed to protect Customer Data. Customer acknowledges that no service is completely secure and that internet and telecommunications systems involve inherent risks.
Customer is responsible for configuring appropriate permissions, reviewing Authorized User access, protecting credentials, and using available security controls. Security obligations beyond this section may be described in a Customer Agreement, Data Processing Addendum, or security documentation.
31. Marketing and Publicity
Unless a Customer Agreement states otherwise, AlmondAI may identify Customer by name and logo in factual customer lists and sales materials. Customer may opt out by emailing support@almondai.app. AlmondAI will stop new uses within a reasonable period, but is not required to recall materials already produced.
Neither party may issue a press release, publish a case study, or imply endorsement without the other party's prior written consent.
32. Warranty Disclaimer
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE, AI OUTPUT, BETA FEATURES, DOCUMENTATION, AND ALL RELATED MATERIALS ARE PROVIDED "AS IS" AND "AS AVAILABLE." ALMONDAI DISCLAIMS ALL EXPRESS, IMPLIED, STATUTORY, AND OTHER WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, SECURITY, QUIET ENJOYMENT, AND RESULTS.
ALMONDAI DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, COMPLIANT WITH LAWS APPLICABLE TO CUSTOMER, OR SUITABLE FOR CUSTOMER'S PARTICULAR PROPERTY, WORKFLOW, COMMUNICATION, OR DECISION. CUSTOMER IS RESPONSIBLE FOR INDEPENDENTLY EVALUATING THE SERVICE AND AI OUTPUT.
Nothing in these Terms excludes a warranty or right that cannot lawfully be excluded.
33. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES; LOSS OF PROFITS, REVENUE, SAVINGS, GOODWILL, OR BUSINESS OPPORTUNITY; BUSINESS INTERRUPTION; OR LOSS, CORRUPTION, OR UNAVAILABILITY OF DATA, EVEN IF ADVISED THAT THE DAMAGE WAS POSSIBLE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALMONDAI'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF: (A) THE FEES CUSTOMER PAID TO ALMONDAI FOR THE SERVICE GIVING RISE TO THE CLAIM DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY; OR (B) CAD $100 IF CUSTOMER PAID NO FEES.
The exclusions and cap apply regardless of the form of action and even if a remedy fails its essential purpose. They do not limit liability that cannot be limited by Law. A Customer Agreement may state different limitations for contracted paid services.
34. Indemnification
Customer will defend, indemnify, and hold harmless AlmondAI, its affiliates, and their officers, directors, employees, and agents from third-party claims, damages, penalties, judgments, losses, costs, and reasonable legal fees arising from or relating to:
Customer Data or Customer's instructions;
Customer's or an Authorized User's violation of these Terms, Law, provider requirements, or another person's rights;
communications initiated, configured, or sent by or for Customer;
Customer's failure to obtain required notice, consent, or authorization;
Customer's property operations, vendor relationships, leasing, maintenance, access, payments, or decisions; or
Customer's use of AI Output or failure to apply required human review.
AlmondAI will provide prompt notice of an indemnified claim and reasonable cooperation at Customer's expense. Customer may control the defence and settlement, but may not admit liability for AlmondAI, impose non-monetary obligations on AlmondAI, or settle without a complete release of AlmondAI unless AlmondAI consents in writing.
35. Export Controls and Sanctions
Customer must comply with applicable export-control, import, sanctions, and trade laws. Customer represents that it and its Authorized Users are not prohibited from using the Service and will not use the Service for a prohibited destination, person, entity, or end use.
36. Electronic Communications and Notices
Customer consents to receive agreements, disclosures, notices, invoices, and other communications electronically. AlmondAI may provide notices through the Service, by email to the account address, or by posting an updated document where permitted by Law.
Legal notices to AlmondAI must be sent to support@almondai.app with the subject line "Legal Notice." This does not replace any method of service required by Law.
37. Changes to These Terms
AlmondAI may update these Terms. The revised Terms will state a new "Last Updated" date. If a change materially reduces Customer's rights or increases Customer's obligations, AlmondAI will provide additional notice where required by Law.
Unless a different effective date is stated, updated Terms take effect when posted. Continued use after the effective date constitutes acceptance. If Customer does not agree, Customer must stop using the Service and cancel any affected self-service subscription.
38. Assignment
Customer may not assign or transfer these Terms without AlmondAI's prior written consent. AlmondAI may assign these Terms to an affiliate or in connection with a merger, reorganization, financing, acquisition, or sale of all or substantially all relevant assets. Any prohibited assignment is void.
39. Force Majeure
Neither party is liable for delay or failure caused by events beyond its reasonable control, including natural disasters, severe weather, fire, epidemic, war, terrorism, civil unrest, labour disputes, government action, utility or internet failure, telecommunications or carrier failure, cyberattack not caused by the party's breach, or third-party platform outage. This section does not excuse Customer's obligation to pay amounts already due.
40. Governing Law and Venue
These Terms are governed by the laws of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict-of-law principles. The parties submit to the exclusive jurisdiction of the courts located in Toronto, Ontario.
If applicable Law gives a consumer a non-waivable right to bring a claim elsewhere or under another law, that non-waivable right is not affected.
41. Severability, Waiver, and Remedies
If a provision is unenforceable, it will be modified to the minimum extent necessary to make it enforceable or severed if modification is not possible. The remaining provisions remain effective.
Failure to enforce a provision is not a waiver. Except where these Terms expressly state otherwise, rights and remedies are cumulative.
42. Entire Agreement
These Terms, the Privacy Policy, applicable Documentation, and any Customer Agreement constitute the entire agreement concerning their subject matter and replace prior or contemporaneous understandings concerning that subject matter.
A purchase order or Customer document does not modify these Terms or add obligations unless AlmondAI expressly agrees in a signed writing.
43. Contact
AlmondAI Inc.
Email: support@almondai.app
Website: https://almondai.app